NCLP Policy for the Coronavirus

(COVID-19) affected holiday bookings

 

With the World Health Organization (WHO) declaring the outbreak of coronavirus, known as COVID-19, to be a global pandemic on 11th March 2020, governments around the world have been taking swift action to slow the spread of COVID-19.

In Australia, part of this action has been to close borders & place travel bans on countries, states, territories & even cities/towns where ‘hot spots’ have been identified.

With the partial lift on travel, predominantly in NSW, from 1st June, enquiry for a short getaway saw quite an increase in holiday bookings taken by our office.  Subsequently, with the rise again of the number of cases in Australia of COVID19, travel restrictions, recommendations & fear has seen the start of bookings once again being canceled.  Therefore, please find below the policy for holiday bookings affected by COVID-19.

 

Reservations made before 1st August 2020

Bookings made prior to this date that are affected by COVID-19 will be eligible for a full refund or given the opportunity to re-book for future dates in the same rate period. Guest/s wishing to book in a higher rate period agree to pay the difference in rate.  The request must be in writing &, if required, proof provided.

Accepted reasons for cancellation under COVID-19

  1. Border Closure as directed by State Government
  2. Travel/transport disruption/cancellation
  3. Guest/s have tested positive to COVID-19
  4. Guest/s must quarantine either due to COVID-19 or due to potentially being exposed to COVID-19 (written proof must be provided – ie: doctors letter etc)
  5. Guest is coming from a nominated “hotspot”             

Reservations made from 1st August 2020

Reservations made from 1st August 2020 will NOT be automatically eligible for a refund.  Guest/s will be encouraged to re-book for future dates in the same rate period. Guest/s wishing to book in a higher rate period agree to pay the difference in rate.

The request for cancellation must be in writing &, if required, proof provided. This will be presented to the owner who has the final say on the cancellation.  If the owner does not agree to the cancellation, the cancellation policy will apply as outlined in our standard Terms & Conditions found on our website: https://brunswickheadsholidayproperties.com.au/guests/bookingterms/

 

Anticipated reasons for cancellation under COVID-19

  1. Border Closure as directed by State Government
  2. Travel/transport disruption/cancellation
  3. Guest/s have tested positive to COVID-19
  4. Guest/s must quarantine either due to COVID-19 or due to potentially being exposed to COVID-19 (written proof must be provided – ie: doctors letter etc)
  5. Guest is coming from a nominated “hotspot”
  6. Recommendations to not travel due to age/health reasons – relevant proof required

Non-acceptable reasons for cancellation under COVID-19

  1. The concern of catching COVID-19 due to hearing of a case in the Northern Rivers Area
  2. Concern on delays on crossing the border between NSW & QLD
  3. Concern on returning home in case the borders close

The final decision is made by the owner of the property booked & not NCLP.

All written requests for cancellation will be assessed on an case by case basis.

These COVID-19 Cancellation terms & conditions may change at any time.

Thank you & stay safe – NCLP Management