NCLP Policy for the Coronavirus (COVID-19) affected holiday bookings

COVID Cancellations: ALL cancellations must be in writing. Note: booking fee non-refundable

COVID cancellation will ONLY be considered within 21 days prior to arrival / check-in.  No consideration will be given for dates exceeding 21 days prior to arrival / check-in.  To be eligibly for a full refund (less booking fee) refer to below.

 

Anticipated / acceptable reasons for cancellation under COVID-19

 

  1. Border Closure as directed by State/Australian Government
  2. Travel/transport disruption/cancellation
  3. Guest/s have tested positive to COVID-19
  4. Guest/s must quarantine either due to COVID-19 or due to potentially being exposed to COVID-19 (written proof must be provided – ie: doctors letter etc)
  5. Guest is coming from a nominated “hotspot”

 

Non-acceptable reasons for cancellation under COVID-19

 

  1. Concern of catching COVID-19 due to hearing of a case in the Northern Rivers Area – unless declared hotspot
  2. Concern regarding delays for crossing the border between NSW & QLD
  3. Concern on returning home in case of borders closure