Holiday Booking Terms and Conditions
When booking accommodation through North Coast Lifestyle Properties, you agree to the following terms and conditions upon payment of the deposit.
Booking: All bookings are arranged for the property and dates shown on the Guest Registration Form emailed to you and are made in good faith by the agent. North Coast Lifestyle Properties cannot be held responsible for actions taken by the owner of the property outside of our control; e.g. increased tariff, alteration of the property, sale of the property, withdrawal of property from letting or cancellation of booking. All endeavors to find alternative accommodation will be made but cannot be guaranteed. Tariffs are re-assessed annually. A booking is NOT confirmed until a deposit has been paid and the booking conditions and security deposit authority has been signed by you and received by us.
All bookings require a holding deposit of a minimum 50% of the total value of your accommodation to be paid within 7 days of booking being confirmed. If no deposit is received by the due date, the booking will be automatically cancelled.
The agent strongly recommends all guests take out travel insurance.
The balance of the booking MUST be paid one month prior to arrival.
Booking Fee: $25.00 non-refundable booking fee applies to each individual booking. The booking fee is payable with the deposit.
SECURITY DEPOSIT AUTHORITY
Bond deposits: Your credit card details provided at the time of booking have been securely stored with Westpac Payway. It is a requirement that the credit card must belong to the name of the guest who made the booking for the accommodation & whom will also be staying onsite for the duration of the booking. The property will be inspected after the guest has vacated the property. Funds will only be deducted from the credit card if we need to make a claim, which may include but is not limited to the following: excess cleaning fees, damage or breakages, excess garbage removal, late check-out, cleaning of BBQ.
Cancellations: ALL cancellations must be in writing. Note: booking fee non-refundable
You have 7 days from the date the booking is accepted to cancel without penalty.
After this time the following applies:
- Cancellation more than 30 days prior to check-in will receive 100% refund (less booking fee)
- Cancellation 14-30 days prior to arrival will forfeit deposit (50% of total of booking)
- Cancellation less than 14 days prior to arrival – no refund.
The agent strongly recommends travel insurance.
In the event that we are instructed by the owner to cancel your booking a full refund will be made to you. Once refund has been received the guest has no further claim against the owner of the accommodation or North Coast Lifestyle Properties.
COVID Cancellations: ALL cancellations must be in writing. Note: booking fee non-refundable
COVID cancellation will ONLY be considered within 21 days prior to arrival / check-in. No consideration will be given for dates exceeding 21 days prior to arrival / check-in. To be eligibly for a full refund (less booking fee) refer to below.
Anticipated / acceptable reasons for cancellation under COVID-19
Border Closure as directed by State/Australian Government
- Travel/transport disruption/cancellation
- Guest/s have tested positive to COVID-19
- Guest/s must quarantine either due to COVID-19 or due to potentially being exposed to COVID-19 (written proof must be provided – ie: doctors letter etc)
- Guest is coming from a nominated “hotspot”
Non-acceptable reasons for cancellation under COVID-19
- Concern of catching COVID-19 due to hearing of a case in the Northern Rivers Area – unless declared hotspot
- Concern regarding delays for crossing the border between NSW & QLD
- Concern on returning home in case of borders closure
Arrival and Departure: The property is available from 3.00pm (NSW time) on the day of arrival and MUST be vacated no later than 10.00am (NSW time) on the day of departure. Failure to vacate by the required time will incur a penalty fee of one days rent.
If arriving/departing out of office hours: You will receive an email 3 days prior to your arrival which will provide you with arrival & departure information.
Key Collection: You will receive an email 3 days prior to your arrival which will provide you with key collection information.
Early Check-in/Late Check-out: Contact the office with your request no less than 48 hours prior to your arrival/departure to enquire about early check-in or late check-out. It is dependent on bookings and owners instructions as to whether we can accommodate you.
Late Check-out after 12pm will incur a cost of one days rent.
Early Check-in/Late Check-out is not permitted during School Holidays, Christmas/New Year Period or Festivals. Your understanding of this is appreciated.
Relocations: The description of the property is given in good faith by North Coast Lifestyle Properties and care is given not to misrepresent any rental property. Changes to the property grounds and/or surrounds, outside of our control such as weather, erosion, council work and neighbouring renovations etc will not affect the quoted tariff. North Coast Lifestyle Properties will advise the guest of any known/foreseeable events/changes as soon as they are made apparent. No provision can or will be made for relocation if accommodation is deemed unsatisfactory upon arrival other than on the basis that the full booking amount is forfeited and full booking amount on new premises is paid prior to occupancy. Guests must accept premises ‘as booked’ and cannot be relocated.
NO REFUND IS GIVEN IF YOU ARE NOT SATISFIED WITH YOUR ACCOMODATION.
Personal property: No responsibility is accepted by the agent or the owner for any personal property left in or around the property.
Items Left Behind: North Coast Lifestyle Properties will make every effort to contact the guest if personal items are found left at a holiday property upon departure. It is the guests responsibility to pay for any postage/shipping costs prior to items being forwarded. Any item left unclaimed will be held for 90 days & then donated to charity or disposed of at the discretion of North Coast Lifestyle Properties.
Occupants: The person making the booking will be held responsible for the conduct of all guests. The premises are let to you for holiday purposes only for the period stated on the final receipt and for the maximum number of persons per bed of premises booked. Exceeding maximum numbers will render the guest liable to immediate cancellation of the booking.
No private functions are to be held at the property.
No tents/caravans etc are allowed at the property at any time.
Call outs: Please remember you are staying in a residential area. Please be mindful of your neighbours. Any complaints made to North Coast Lifestyle Properties or the Police regarding noise or behavior of guest/s may result in the immediate cancellation of the booking.
Pets: All pets are strictly forbidden in and around the property unless in a nominated Pet Friendly property. If you are bringing your pet on holiday to one of the “pet friendly” houses, this must be stated at the time of booking and a Pet Agreement signed prior to arrival.
Smoking: No smoking policy applies to the inside of all of the properties. There is a $250 charge if this is not adhered to and a fee may apply if butts are left lying around outside.
Cleaning: The premises are to be left in a clean and tidy condition on departure day. Please ensure pots, pans, dishes etc. are washed and returned to cupboards and all rubbish removed & placed in the correct council bins provided. Ensure dishwasher is empty prior to departure – please do not leave it for the cleaner to empty as charges may apply. Remove all food from cupboards and fridges. Failure to do so will incur a charge for extra cleaning which will be deducted from the credit card details provided at time of booking.
Damages and Breakages: All damages, breakages or losses to the property, furniture and furnishings are to be reported and paid for by you. Should you discover a fault or breakage to the property upon arrival please notify the office immediately so that the situation can be managed to the best of our ability. No consideration will be given if problems are reported upon your departure. Any damages or breakages not reported and found upon your departure will be considered your responsibility and charged accordingly.
Barbeques: If the property has a barbeque provided it is the guest’s responsibility to leave it in a clean condition. A cleaning fee will apply if barbecue is not left clean.
If the gas bottle empties during your stay refer to compendium for replacement.
Property repairs: The guest agrees to allow North Coast Lifestyle Properties employees or relevant Tradespeople access to enter the premises to arrange any necessary repairs. The agent endeavors to have any repairs attended to as soon as possible after reporting of same. Due to unforeseen circumstances, however (e.g. order of parts, unavailability of tradespersons etc.), the immediate repair/replacement may be beyond our control. The agent accepts no responsibility for these unforeseen circumstances. No refunds or discounts deducted from tariffs for unusable appliances will be applicable.
Lockout/Keys: If keys are misplaced or left in the property outside normal business hours and the agent is required to attend, an afterhours call-out fee will be incurred. Cost will be advised at time of contact. If the property keys are lost and/or not returned to the office on the day of departure and a locksmith is required to re-cut keys or change the locks, the guest will be responsible for the payment of the locksmith’s account.
Bins: Bins are to be put out on the appropriate bin day which can be found on the front of your key envelope and in the holiday compendium in your accommodation. Failure to do so will incur a rubbish removal fee per load.
Force Majeure: If circumstances beyond the control of North Coast Lifestyle Properties affect this reservation (such as but not limited to fire, flood, act of nature, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services), North Coast Lifestyle Properties may, at its discretion, cancel this reservation and offer either: (a) alternate accommodation; (b) a proportional refund of monies paid by the guest or (c) hold the booking to use at a later date.
Travel Insurance: North Coast Lifestyle Properties recommends that the guest obtain travel insurance to insure against loss of deposit, cancellation charges, medical expenses and loss of personal belongings, delays or natural disasters and any other unforeseeable loss or expense.
Complaints: In the event the guest has a problem or complaint, it is imperative that the guest inform North Coast Lifestyle Properties within 24 hours of problem or complaint becoming apparent so that North Coast Lifestyle Properties has the chance/opportunity to rectify the situation as quickly and efficiently as possible. If the guest fails to follow the procedure outlined above, this may hinder the ability of North Coast Lifestyle Properties to address/rectify the complaint and reduce or extinguish any claim the client may have. No consideration will be given if problems are reported upon your departure.
Some properties have internet available. Please note that internet is supplied at these properties as a “courtesy” only & cannot be relied upon. We cannot guarantee the connection or speed of the internet & any request / claim for issues arising from internet availability will not be entered into.
Code of Conduct:
All bookings are subject to the guest reading & complying with the NSW Government Code of Conduct – a copy of which is displayed on our website.