Bookings:  Holiday accommodation can be booked by contacting the office by phone, attending the office in person or booking directly through the website.   The quickest & most efficient way is to book directly through our website by clicking the Book Now button.  Please Note:  North Coast Lifestyle Properties does not accept “Schoolies ” or “Function” Bookings.

Deposits:  All bookings require a holding deposit of a minimum 50% of the total value of your accommodation to be paid within 7 days of booking being confirmed.  If no deposit is received by due date, the booking will be automatically cancelled.

Booking Fee:  A $25.00 non-refundable booking fee applies to each individual booking.  The booking fee is payable with the deposit.

Confirmation of Booking:  Within 48 hours of the booking being made, you will receive an email with the “Guest Registration Form” confirming your booking, “Holiday Booking Terms and Conditions” and “Property Information Sheet”.  It is important you read your confirmation email and attachments as it contains important information regarding your holiday accommodation and stay in general.  You are required to sign and return the “Guest Registration Form” and pay deposit within 7 days of this email being sent.

Payment Methods:  We accept payments by direct deposit or credit card only.  All credit card transactions attract a minimum of 1.5% surcharge – dependent on the card.  This is a bank generated fee (subject to change at their discretion) and not implemented by North Coast Lifestyle Properties.

Direct Deposit information is provided on your Guest Registration Form.

Balance of Booking:  The balance of your accommodation is required to be paid one month prior to your arrival.

Check In details:

CHECK-IN TIME:           3:00 pm       NSW TIME

CHECK-OUT TIME:       10:00am      NSW TIME

If arriving/departing out of office hours:  please refer to the email sent with the booking confirmation at time of booking as it outlines all of the information regarding key collection/return for your booked property.

NCLP Office Location: Corner of Mullumbimbi and Park Street, Brunswick Heads

 Early Check-in/Late Check-out: Contact the office with your request no less than 48 hours prior to your arrival/departure to enquire about early check-in or late check-out.  It is dependent on bookings and owners instructions as to whether we can accommodate you.

Late Check-out after 12pm will incur a cost of one days rent.

Early Check-in/Late Check-out is not permitted during School Holidays, Christmas/New Year Period or Festivals. Your understanding of this is appreciated.

 

Cancellations:  ALL cancellations must be in writing. Note: booking fee non-refundable

You have 7 days from the date the booking is accepted to cancel without penalty.

After this time the following applies:

  • Cancellation more than 30 days prior to check-in will receive 100% refund (less booking fee)
  • Cancellation 14-30 days prior to arrival will forfeit deposit (50% of total of booking)
  • Cancellation less than 14 days prior to arrival – no refund.

The agent strongly recommends travel insurance.

In the event that we are instructed by the owner to cancel your booking a full refund will be made to you. Once refund has been received the guest has no further claim against the owner of the accommodation or North Coast Lifestyle Properties.

COVID Cancellations: ALL cancellations must be in writing. Note: booking fee non-refundable

COVID cancellation will ONLY be considered within 21 days prior to arrival / check-in.  No consideration will be given for dates exceeding 21 days prior to arrival / check-in.  To be eligibly for a full refund (less booking fee) refer to below.

 Anticipated / acceptable reasons for cancellation under COVID-19 

  1. Border Closure as directed by State/Australian Government
  2. Travel/transport disruption/cancellation
  3. Guest/s have tested positive to COVID-19
  4. Guest/s must quarantine either due to COVID-19 or due to potentially being exposed to COVID-19 (written proof must be provided – ie: doctors letter etc)
  5. Guest is coming from a nominated “hotspot”

 Non-acceptable reasons for cancellation under COVID-19 

  1. Concern of catching COVID-19 due to hearing of a case in the Northern Rivers Area – unless declared hotspot
  2. Concern on delays on crossing the border between NSW & QLD
  3. Concern on returning home in case of borders closure

In the event that we are instructed by the owner to cancel your booking a full refund will be made to you. Once refund has been received the guest has no further claim against the owner of the accommodation or North Coast Lifestyle Properties.

Linen:  Linen is provided at all properties. Fees apply.  You will need to bring beach towels.

Extra linen can be hired (at the cost of the guest) through: Brunswick Laundrette & Linen Hire  Ph:  0422 798 013. Email: bhlaundrette@hotmail.com

Pets:  All pets are strictly forbidden in and around the property unless in a nominated Pet Friendly property. If you are bringing your pet on holiday to one of the “pet friendly” houses, this must be stated at the time of booking and a Pet Agreement signed prior to arrival.

Internet:  Some properties have internet available. Please note that internet is supplied at these properties as a “courtesy”only & cannot be relied upon.  We cannot guarantee the connection or speed of the internet & any request / claim for issues arrising from internet availability will not be entered into.

Further information available in Holiday Booking Terms and Conditions or by calling our office on

02 6685 1839.