• What time is Check In?

    Check in is at 3pm NSW time.
    Requests for early check in must be made at least 48 hours prior to arrival. It is dependent on bookings and owners’ instructions as to whether we can accommodate you.
    Early check in during School Holidays & Peak times is not permitted.

  • What time is Check Out?

    Check out is at 10am NSW time.
    Requests for late check out must be made at least 48 hours prior to departure. It is dependent on bookings and owners’ instructions as to whether we can accommodate you.
    Late check outs after 12pm will incur an additional cost of one day’s tariff.
    Late check out during School Holidays & Peak times is not permitted.

  • Do I have to pick up keys to the property?

    Each of our properties has different key collection information.
    An email will be sent to you 24 hours prior to your arrival.

  • Is Linen included in my accommodation?

    Linen is provided at all properties (fees apply). You will need to bring beach towels.

  • Are there Cots and Highchairs available?

    We do not supply cots or highchairs. They can be hired from the Brunswick Laundrette 0422 798 013 or East Coast Baby Hire 0423 287 578.

  • Do you have pet friendly properties?

    View our pet friendly properties from the home page or dropdown menu on our website.
    All pets are the responsibility of the Owner, and any damages & additional cleaning may incur additional charges.

  • What is the minimum age requirement?

    Guests must be over 18 years of age (children excluded). Any guests under the age of 18 must be accompanied by an adult.
    We do not accept schoolie reservations made by students or students’ parents, friends, or family.

  • Do I have to pay the refundable damage deposit?

    When a booking is made credit card details are requested which are then securely stored with Westpac Payway. For full bond details please refer to our Terms & Conditions which can be found on our website.

  • What do I need to bring?

    Our properties are holiday homes only, therefore only basic items are provided, eg. minimal toilet paper, hand soap, cleaning supplies, salt, pepper, etc.
    You are required to bring toiletries, food, beach towels, etc.

  • Do I need to put the bins out?

    This depends on the property you are staying in. Bin information is found in the compendium located within the property.

  • What happens if something requires maintenance at the property?

    Please report any maintenance issues to our office during business hours as soon as you become aware of the issue. Our after hours contact number is for emergencies only.
    For further information regarding maintenance or property repairs please refer to our Terms & Conditions which can be found on our website.

  • What happens if I break something at the property?

    Please report any damages / breakages to our office during business hours as soon as possible. Additional charges may be incurred to replace items broken. For further information regarding damages / breakages please refer to our Terms & Conditions which can be found on our website.

  • What if the gas bottle is empty?

    Procedures for replacing the gas bottle can be found in the compendium located within the property.

  • Do I have to clean the property?

    Please leave the property in a neat & tidy fashion. Upon departure, all food and drinks must be removed from the refrigerator, kitchen utensils and plates washed, dried, and put away. Fans, air conditioning & lights switched off, windows & doors closed, BBQ cleaned, dog faeces disposed of (if applicable) & rubbish placed in the appropriate bins outside.